faqs

Both! We have 1000 spots available for our in-person Jack Ride on May 24th, 2025 in Caledon, ON. Unlimited spots are available for remote Riders all across Canada. 

In addition, if you’re participating remotely, you can join us by walking, hiking, swimming, scootering, canoeing, or whatever you like!

Remote Rides can be completed from wherever you call home. This is a great option for riders and groups who are looking for a more flexible family-friendly experience. You will still receive the Jack Ride Exclusive Kit, fundraising perks, and support from HQ.

Our in-person events are on Saturday, May 24th, 2025 at the Caledon East Community Complex in Caledon, ON. For remote Riders, we encourage Rides to take place on May 24th as well, but it’s okay if you prefer to ride earlier or later! No matter when you ride, please remember to raise the $350 fundraising minimum in support of Jack.org’s youth mental health programs.

The Caledon Ski Club is undergoing renovations in 2025, which means that in 2025, Jack Ride will be hosted at the Caledon East Community Complex - a short 20 minutes away from the Caledon Ski Club.

Note that the Caledon East Community Complex is still open to the public during Jack Ride. Please be mindful of pedestrians, and especially within the parking lot. 

Parking will be limited so please carpool if possible.

That would be great! However, with any Rider, ensure your children are able to comfortably ride whatever route you choose.

Get out on your bike before your Ride Day and make sure your bike gets tuned up and is working properly. On your Ride Day, eat whatever you need to give you long-lasting fuel. Remain hydrated leading up to the Ride, bring full water bottles and take care to hydrate with electrolyte drinks in conditions of extreme heat.

We’re encouraging all Rides to be complete and all pledges to be in by May 24th but we will still accept donations afterward.

Yes! The minimum fundraising requirement is $350 per person and you will earn a custom 2025 Jack Ride kit, with cycling jersey, water bottle, and more!

Your fundraising dollars help give youth the tools to support each other, break stigmas, and create conversations about mental health, while the registration fee helps to cover campaign-related costs. 

If you are unable to fundraise the minimum of $350, you have the option to pay or self-donate the difference. If you have any questions, reach out at ride@jack.org.

Please email ride@jack.org and we will get back to you ASAP.

Please email ride@jack.org with your full name and email address. Unfortunately, we are unable to refund your registration fee, but we can change it to a donation and send you a tax receipt.

Please email ride@jack.org and we’ll help you out.

Your registration fee, like the funds you raise, support innovative mental health resources like Be There, which equip youth advocates with the knowledge they need to educate and support their peers, and empower young leaders to improve mental health systems in their communities. 

You are funding essential work. If you have any questions or comments, please send us a note at ride@jack.org.

This is based on availability. If there are unclaimed jerseys in your desired size available after the Ride, then we will make the switch. Send an email to ride@jack.org with the size you have and the size you want (view the sizing chart here).

Starting a company team to both ride and fundraise is a great team-building exercise. And it also happens to bolster a great cause. If you are interested in getting your company involved, please reach out to Sarah Christens at ride@jack.org to learn about sponsorship opportunities. 

On the login page, enter your email address into the field just below the login information. If it gives you trouble, we can reset it and send you a new password. Just email us at ride@jack.org.

Strava is a free app that lets you track and record your cycling activity from anywhere with GPS, create routes, and connect with other Jack Ride participants. You’ll follow your friends, team, and other riders in our community, sharing photos of your activities right from your phone. You’ll be able to sync up to a GPS watch (Apple, Android, Garmin, Fitbit) or a computer.

Sign up for a free Strava account and join the official Jack.org Cycling Club. With your free membership, there is no cost to record and share activities and all basic features are free. Use of this app is completely optional.

Send us a note at ride@jack.org and we will get back to you as soon as we can.

It's just like the physical Jack Ride, only it will be completed safely on your own time, wherever you are on May 24th. If you can't join us on this day, you can complete your ride on another day that works for you.

Set your own distance challenge and get creative with how you choose to ride. We'll support whatever way you want to ride including stationary bikes, outdoor routes, or hiking trails!

That’s totally up to you! Ride wherever you can, whenever you can. You’re welcome to ride at home if that’s what works best for you! Strava is a great tool to find routes near you plus you can join our Jack.org Strava Cycling Club. We're also happy to help you with route ideas. Just email us at ride@jack.org with your preferred distance and where you’ll be riding.

Community is still at the heart of this event. Please share your route with your fellow riders and tag @jackdotorg and #JackRide2025 to show us where your wheels take you!

Yes, absolutely!

If you fundraise the $350 minimum by April 25th, 2025, we will send your swag in the mail for Ride Day.

We couldn’t do what we do to support youth mental health without the support of our incredible community of donors. Jack Ride is our largest event of the year and funds about 25% of Jack.org’s youth mental health programs.

Your donors' support enables us to adapt our in-person programs to digital formats, including a professionally shot and edited Jack Talk for broad mental health education, and Jack Chapter initiatives specifically designed to address the crisis.

We encourage you to let your donors know that their funds will still be directed to support the incredible work that we continue to do to build a future where young people have the education and resources they need to get the mental health support they deserve.

Absolutely. Take as much time as you need.

No, please ride the distance that works for you the day of, in the moment.

Caledon Event Day Schedule (timing subject to change): 

6:30am-8:00am: Breakfast Served

8:00am: Opening Ceremonies — Jack 75km, Jack Gravel 80km & Jack 100km

8:15am: Jack 75km, Jack Gravel 80km & Jack 100km START

9:30am: Opening Ceremonies — Jack Gravel 40km, Jack 25km &  Jack 50km 

9:45am: Jack Gravel 40km, Jack 25km & Jack 50km START

11:00am-2:30pm: Lunch 

1:00pm: Closing Ceremonies

Learn more about the NEW routes here!

If you meet the minimum fundraising requirement of $350, we will have in-person swag pick-up days the week leading up to Ride. The dates, location, and timing will be announced, but we will let you know with plenty of time! Caledon riders can also pick up swag in person on Ride Day. 

Yes, there will be an option for a shortcut. We are confident that all Riders will have plenty of time to finish the Ride, but follow cars and volunteers will be available and able to get you back to the Caledon East Community Complex just in case.

We are still waiting on confirmation and will update all riders with more details. If you have more questions about this location, email us at ride@jack.org.

Of course! They can come to cheer you on, throw glitter at you, or volunteer with the Ride. They can sign up here to join the volunteer squad.

Yes! Safety is key!

Bicycle, helmet, shoes, socks, and water bottle(s) filled with water. We recommend that you also bring gloves, sunglasses, sunscreen, clothing layers, rain attire (just in case), and electrolyte drinks.

We suggest you arrive ready to ride. There will also be changing tents.

Yes! Also, all follow cars will have water, but please remember to come prepared with full water bottles.

Continental Breakfast, granola bars, fruit, veggies, and more will be available in the morning and at all rest stops during Ride. Once you've de-biked, stick around for lunch starting at approximately 12:30 pm.

The ride is not nut-free. We do our best to accommodate all dietary restrictions and allergies, but we cannot guarantee that food did not come in contact with potential allergens.

Please ride the distance that works for you! Just let us know if you want to switch routes at ride@jack.org

No. With the help of many signs and many volunteer marshals to guide you, we'll make sure you don't get lost. You can print a map of the route if that's your style. Copies of the map will not be available on ride day, so bring your own if you need it. 

Yes. Bike mechanics will be at the site and along the route. If your bike needs a tune-up, please have it done before Ride day.

We'll be in touch—we have not forgotten about you! You can check in with us anytime at ridevolunteer@jack.org.

Please let us know when you register, or email ridevolunteer@jack.org indicating that you and your friend want to volunteer together, and we will work to make it happen!

Please email ridevolunteer@jack.org and let us know the age of your child so we can place you in a volunteer position that is child-friendly.

Yes! There will be breakfast available in the morning and lunch at noon. For those who are volunteering along the route, there is also food at the rest stops. Bring a full water bottle with you on Ride day.

Please sign in at the volunteer registration booth and we will give you more details on how you will be helping.

Volunteers will get a Volunteer T-shirt (available on the day). The early morning tends to be chilly, so wear closed-toe shoes and dress in comfy layers so you can warm up or cool down as needed. Gloves, a hat, and sunscreen are recommended. Other than that, wear what makes you happy!